Customer Care
Frequently Asked Questions
Everything you need to know about OUI the People fragrance, bodycare, orders, and where to shop.
About Our Fragrances
We create modern fine fragrances inspired by Caribbean memories, designed to wear close to the skin. Rather than filling a room, our fragrances unfold gradually throughout the day, becoming part of your skin and your story.
Every fragrance begins with a real memory from our founder's life—from Brooklyn to Guyana to Morocco and beyond. Those memories become starting points, not scripts. Once you wear them, they become yours.
Not in the traditional sense.
Even fragrances with gourmand notes—like honey, vanilla, brown sugar or milk—are balanced with woods, spice, florals or musk to create sophisticated compositions rather than dessert-like scents.
Many of them are.
Our fragrances are designed to feel intimate, warm and personal. They invite people closer rather than announcing themselves from across the room.
Yes.
We believe fragrance has no gender. Wear what feels like you.
Yes. Every fragrance is an Eau de Parfum formulated for lasting wear.
Choosing a Fragrance
Each fragrance has a detailed "Blind Buy" guide on its product page to help you understand not only the notes, but the feeling of wearing it.
If you're still unsure, our Discovery Set lets you experience the entire collection before choosing a full-size bottle.
Island Milk has become our cult favorite, followed closely by Caribbean Skin and Souk Honey.
Each offers something very different, which is why we recommend reading the Blind Buy section rather than shopping by popularity alone.
Longevity varies from person to person because skin chemistry, climate and application all play a role.
Generally, our warmer fragrances like Island Milk and Souk Honey tend to wear longer due to their rich woods, resins and musks.
Absolutely.
Our fragrances are designed to layer beautifully with one another or with our bodycare collection. Layering can create a scent that's uniquely yours while often extending wear.
Yes.
Applying fragrance to well-moisturized skin can help extend wear. Many customers pair our fragrances with Featherweight Hydrating Body Gloss for a longer-lasting scent experience.
Ingredients & Values
We formulate thoughtfully, using high-quality ingredients that meet strict safety standards.
Rather than chasing marketing buzzwords, we focus on creating beautiful fragrances that are both luxurious and responsibly made.
Yes.
Always. We never test on animals.
Our formulas are created to meet current regulatory and retailer standards, including Sephora's Clean at Sephora requirements where applicable.
Shipping & Orders
Not as yet.
Orders typically ship within 1–3 business days. Delivery times depend on your shipping method and destination.
Because fragrance is a personal product, we can only accept returns on unopened, unused items. If something arrives damaged or incorrect, please contact us and we'll make it right.
Please first check with neighbors, your building management or household members. Carriers sometimes mark packages as delivered before they arrive.
If you're still unable to locate your order, contact our customer care team and we'll help investigate.
About OUI the People
OUI the People is an independent fragrance and bodycare house founded by Karen Young.
Born in Brooklyn and shaped by Caribbean heritage, we create products that celebrate memory, culture and the quiet rituals that stay with us.
I've always believed scent is one of the strongest ways we remember who we are.
These fragrances began as personal memories—from late summer nights in Brooklyn to condensed milk in my mother's kitchen—and became an invitation for others to discover pieces of themselves through scent.
Our fragrances are developed with world-class perfumers using fine fragrance ingredients and are manufactured to the highest quality standards.
We don't chase trends.
Every fragrance begins with a true story, but it's designed to leave room for your own. We believe fragrance should feel personal, emotional and deeply wearable—not performative.
Sephora & Shopping
You can shop directly from our website or find select fragrances at Sephora.
Not always.
Some fragrances, limited editions and exclusive launches may only be available through OUI the People.
Whenever possible, yes. Join the waitlist on the product page to be the first to know when a fragrance returns.